Shipping policy

At Kairoe, we offer standard shipping within the United States for a flat rate of $6.99 per order. For shipping-related questions, contact us at kairoe.info1@gmail.com.

Shipping Coverage

This policy applies to all orders shipped within the United States. We do not currently ship to P.O. boxes, APO/FPO addresses, or outside the United States.

Order Fulfillment & Shipping Origin

Blue Genesis LLC operates Kairoe from Atlanta, Georgia. Our products are fulfilled and shipped through international logistics partners and overseas warehouses. Because of this, the shipping origin may differ from our registered business address. By placing an order with Kairoe, you acknowledge that your order may be fulfilled and shipped from an international warehouse or fulfillment centre.

Order Cutoff & Processing Time

Order cutoff time: Our daily order cutoff is 5:00 PM Eastern Time (ET). Orders placed before the cutoff on a business day begin processing the same day; orders placed after the cutoff, or on weekends and holidays, begin processing the next business day.

Processing time: Orders are processed and prepared for dispatch within 1–2 business days (Monday to Friday) after payment is confirmed. You will receive a shipping confirmation email once your order leaves our fulfillment center.

Delivery & Transit Time

Standard Shipping transit time is 6–12 business days. Estimated total delivery is 7–14 business days from the order date, depending on your location and warehouse availability. These are estimated delivery times — actual delivery may vary slightly during peak seasons or due to circumstances outside our control.

Shipping Rates

Standard shipping within the United States is a flat $6.99 per order, unless a promotion states otherwise.

Tracking

All orders include tracking. Once your order ships, you will receive a confirmation email with your tracking number and a link to monitor delivery. You can also visit our Track Order page for guidance.

Shipping Delays

While we do everything we can to meet estimated delivery windows, delays may occur due to weather, high order volumes, or carrier issues. If your order exceeds the estimated delivery window, contact us immediately and our team will assist you.

Lost or Damaged Packages

If your order is lost or arrives damaged, contact us at kairoe.info1@gmail.com with your order number and, where applicable, photos of the damage. We will investigate and provide a replacement or full refund as quickly as possible.

Contact Information