FAQs
We’re here to help you have the best possible shopping experience. If you can’t find what you’re looking for, please reach out at kairoe.info1@gmail.com.
General Information
1. What’s your return policy?
We offer a 30-day return policy. If you’re not completely satisfied with your order, contact us within 30 days of receiving your item and we’ll guide you through the return process.
To be eligible, the item should be unused, in its original condition, and returned with its original packaging and tags where possible. For full details, see our Refund Policy.
2. Do you offer any guarantees on your products?
Yes. Every purchase is covered by our 30-day satisfaction return window. If you’re not fully satisfied, contact us within 30 days of delivery for a refund or exchange according to our Refund Policy.
3. How can I contact customer support?
Email: kairoe.info1@gmail.com
Phone: 404-590-7361
Support hours: Monday–Friday 9:00 AM–5:00 PM (ET). We respond within 24 business hours on working days.
4. What if I receive a defective or damaged product?
Please contact us within 48 hours of delivery at kairoe.info1@gmail.com with a brief description and photos of the issue. We’ll review your case promptly and arrange either a replacement or refund per our Refund Policy.
5. Can I cancel my order after it’s placed?
Yes, you can cancel your order before it ships for a full refund. Once shipped, it cannot be cancelled, but you can return it after delivery by following our return procedure. Email us for assistance.
6. Do you have a physical store location?
Not yet. Kairoe is an online-only store, allowing us to keep things simple and ship across the United States.
Shipping & Delivery
1. How long does shipping take?
Our estimated delivery times are:
- Processing time: 1–2 business days (Monday–Friday)
- Transit time: 6–12 business days (Monday–Friday)
- Estimated total delivery time: 7–14 business days, depending on your location
All orders include tracking. You’ll receive an email with tracking details once your order ships. For more details, visit our Shipping Policy.
2. Where do you ship from?
Kairoe is operated by Blue Genesis LLC in Atlanta, Georgia. Our products are fulfilled and shipped through international logistics partners and overseas warehouses. The shipping origin may differ from our business address. Your order may be fulfilled from an international warehouse or fulfillment centre.
3. Do you ship internationally?
At the moment, we ship within the United States only. We’re looking forward to expanding into more regions as we grow.
4. How much is shipping?
Standard shipping within the United States is a flat $6.99 per order, unless a promotion states otherwise. See our Shipping Policy for more information.
5. How can I track my order?
Once your order has shipped, you’ll receive a tracking number via email. You can also visit our Track Order page for guidance on checking your shipment status.