Refund policy

Thank you for choosing Kairoe. We are dedicated to providing you with a seamless shopping experience. If for any reason you are not fully satisfied with your purchase, we offer a straightforward and hassle-free return and refund process.

30-Day Return Policy

We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in the original condition as received, and in their original packaging with tags attached where applicable. Please include your order confirmation or packing slip when returning your items.

• Return Eligibility: Items must be unused, undamaged, and in new condition.
• Return Window: 30 days from the date you received your order.
• Return Method: By mail, after you receive a Return Authorization.
• Return Shipping Costs: Customers are responsible for return shipping fees, except for damaged, defective, or incorrect items.
• Restocking Fees: No restocking fees will be charged.
• Refund Processing Time: Refunds are processed within 7 business days of inspection.

How to Return an Item

To initiate a return, please email us at kairoe.info1@gmail.com with the following details:

• Order Number
• Name on the Order
• Shipping Address
• Reason for return

Our team will review your request and respond within 1–2 business days. If approved, we will send you the return instructions and address. Please do not send returns to our business address unless our support team specifically directs you to do so. The item must be shipped back within 7 days of approval. Returns sent without prior authorization may not be accepted.

We recommend using a trackable shipping service. We cannot process a refund for returns lost in transit if tracking was not provided.

Order Fulfillment & Return Location

Blue Genesis LLC operates Kairoe from Atlanta, Georgia. Our products are fulfilled and shipped through international logistics partners and warehouses. Because of this, the shipping origin may differ from our registered business address, and approved returns may be directed to an international returns facility. The correct return address will be confirmed once a Return Authorization has been approved.

Return Shipping

• Return Shipping Costs: Customers are responsible for the cost of return shipping, except where the return is due to our error or a damaged, defective, or incorrect item.
• Restocking Fee: We do not charge a restocking fee.
• Trackable Shipping: For your protection, we recommend using a tracked shipping service when sending your return.
• Original Shipping: Original shipping charges are non-refundable except where the return is due to our error or a damaged or defective item.

Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, refunds are issued to the original payment method used at checkout within 7 business days of inspection. After we process the refund, it typically takes an additional 5–10 business days to appear on your statement, depending on your bank or payment provider. We do not issue cash refunds and, unless you request it, we do not issue store credit in place of a refund.

Non-Refundable Items

We cannot accept returns for the following items:

• Opened or used products (unless the item arrived damaged or defective)
• Custom or personalised products
• Hygiene items, unless unopened and unused
• Gift cards
• Store credit

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at kairoe.info1@gmail.com. Provide photos and details of the issue, and we will assist you promptly. Once reviewed, we will arrange a replacement or full refund at no cost to you, including any return shipping.

Exchanges

Exchanges are allowed. Contact our support team with your order number and the item you would like instead. Once your return is approved, you may place a new order for the replacement, or we will guide you through an exchange. Exchange requests follow the same eligibility rules as standard returns.

Order Edits

If you need to edit or cancel your order, please contact us within 24 hours of placing it, provided it has not yet shipped. After this period, we are unable to modify your order, but you may return items following this policy.

Lost Parcels

If your parcel is lost during transit, contact us at kairoe.info1@gmail.com with your order number. We will investigate and assist in replacing it, provided the shipping address entered at checkout is correct. If you prefer not to replace the parcel, we will wait 30 days before issuing a refund, in case it is delivered later. Our customer service team will track your order and keep you updated.

Restocking Fee

We do not charge any restocking fees. The full price of the returned item is refunded, subject to the eligibility conditions in this policy.

Return Label

Customers are responsible for obtaining their own return shipping label, unless the return is due to our error or a damaged, defective, or incorrect item.

Terms of Service

For more details about using our website and services, please refer to our Terms of Service.

Order Cancellations

To cancel an order, please contact us immediately at kairoe.info1@gmail.com with your order number. You may cancel for a full refund within 24 hours of placing the order, provided it has not yet shipped. Once shipped, you can return the items according to this Return & Refund Policy.

Contact Information

30-Day Return Guarantee

Not satisfied? Eligible returns receive a full refund of the purchase price.

Consumer Rights

Nothing in this policy limits your rights under applicable consumer protection law, including rights available under Georgia and United States law.